Normal Shipping (to Canada) - Expedited Parcel (1-7 business days usually to almost everywhere)

Pre-tax Orders less than $48.00 - $11.95 shipping

Pre-tax Orders from $48 - $125 -  $9.95 shipping

Pre-tax Orders over $125 - Ship Free

*Ship For Free Event:  Please be aware that only the items shown on the "Ship for Free Event" page(s) qualify for free shipping.  Items not listed as part of the event are subject to regular shipping costs as noted above.

If you require faster shipping please contact us so that we can provide you with an accurate cost for your order

We generally only ship to the billing address of the account. 

Please note that there are a few items in the store that will not follow the simple shipping rules. Those items will be noted in the item detailed listing as having additional shipping charges. These will generally be items that are too large for normal shipping or that require special packing and handling. As well, due to the large variety of items that we stock, certain combinations of items may not qualify for shipping at the above rates to remote locations. We are not responsible for delays caused by shipping carriers.

If you are located in Lower 48 USA, we can arrange shipping but will only do so based on a quote. Please give us a call or send an email. Shipping to the USA from Canada varies so much it is impossible to just base it on a flat rate.  Duties, tariffs, taxes etc. if any, are the responsibility of the buyer. The US dollar conversion shown is for convenience only - all transactions take place in Canadian funds.

We primarily use Canada Post for shipping.

Whenever possible we try to recycle packaging materials such as cardboard etc.

Sale Merchandise

All Sale/Reduced price products are considered a final sale.  These items do not qualify for return under normal return policies.  Should a sale item be damaged during shipping we will gladly work with you to ensure the item is replaced.  Please inspect your parcel upon receipt.  If goods arrive damaged we require you keep the packaging and goods, as you received them, in order to file a claim with the carrier, and that you contact us immediately.  If we are unable to replace a damaged item because of depleted stock we will refund your purchase price and shipping costs.  We typically do not plan on restocking items we offer at reduced prices and, therefore, cannot guarantee we will have replacement items available.

WEB-STORE RETURNS

Chichihome makes every attempt to provide accurate, up-to-date product information so you're armed with all the right info to make a smart purchase. But we understand that you may simply change your mind and want to return an item.

Purchases can be returned for a full refund, less all of our actual shipping costs, within 7 days from delivery date as long as product is in its original condition and returned to us with the original packing, inserts, tags etc. Returns are not accepted on jewellery, skin-care products, wearables/apparel and special orders.

In the case where items are returned, but are not in original and "as new" condition we reserve the right to charge a restocking & handling fee of 20-50% depending on the condition of the returned items. We are not liable for the shipping charges on return. Please notify us prior to returning any item.

Special Order items are considered final sale and cannot be cancelled, returned or refunded unless damaged upon receipt. 

Vintage Items are sold As Is. If you have questions about a vintage item we invite you to contact us and ask before ordering.

You should inspect the packaging and items immediately upon delivery and indicate on the packaging if there is visible damage. Please contact us immediately if your order arrives damaged. We will work with you to ensure your item(s) are repaired or replaced in a timely manner at no extra cost to you.

Please note: should you refuse a shipment, you are responsible for both return and original shipping costs in addition to a 15% restocking fee.

PRESALES

Because we have our items for sale in our physical store there is the possibility that an item shown for sale will no longer be available when your online order is processed. We update our inventory status but in the case of one of a kinds or low inventory items it is possible to not be able to fulfill your online order. We will contact you and make every effort to try and fill your order. On most items we have display stock and if agreeable to you that may be made available to you.

Minimum Orders

Due to the high costs of handling, packaging and shipping - web orders valued less than $20.00 will generally be declined (and a refund issued for funds actually transferred) if an order is inadvertently placed.

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